1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

I lost my emerald

Discussion in 'Bug Reports/Support' started by DrunkenDutchGuy, Apr 11, 2015.

Thread Status:
Not open for further replies.
  1. DrunkenDutchGuy

    DrunkenDutchGuy Member

    Joined:
    Mar 7, 2014
    Messages:
    27
    Likes Received:
    1
    Trophy Points:
    3
    My IGN is Rackfull and I bought Emerald 2 years ago then I didnt play on the server for like 1.5 years and now my Emerald rank is gone... On another account IGN: Skull_Crusher_HD I didnt play for 2 years either and there my Gold rank is still working. Can someone please help cause emerald costed me over 100 euro's (Europian money)
     
  2. DrunkenDutchGuy

    DrunkenDutchGuy Member

    Joined:
    Mar 7, 2014
    Messages:
    27
    Likes Received:
    1
    Trophy Points:
    3
  3. DrunkenDutchGuy

    DrunkenDutchGuy Member

    Joined:
    Mar 7, 2014
    Messages:
    27
    Likes Received:
    1
    Trophy Points:
    3
    In that video you see I had emerald.
     
  4. Soph

    Soph Sr. Mod Staff Member Sr. Moderator

    Joined:
    Jul 4, 2014
    Messages:
    3,522
    Likes Received:
    2,945
    Trophy Points:
    113
    Gender:
    Female
    Location:
    The UK
  5. _Patrickk

    _Patrickk Member

    Joined:
    Oct 16, 2014
    Messages:
    579
    Likes Received:
    880
    Trophy Points:
    93
    Gender:
    Male
    Location:
    Australia
  6. DrunkenDutchGuy

    DrunkenDutchGuy Member

    Joined:
    Mar 7, 2014
    Messages:
    27
    Likes Received:
    1
    Trophy Points:
    3
    I did but no one is doing something about it
     
  7. Soph

    Soph Sr. Mod Staff Member Sr. Moderator

    Joined:
    Jul 4, 2014
    Messages:
    3,522
    Likes Received:
    2,945
    Trophy Points:
    113
    Gender:
    Female
    Location:
    The UK
    How long ago did you send the email?
     
  8. DrunkenDutchGuy

    DrunkenDutchGuy Member

    Joined:
    Mar 7, 2014
    Messages:
    27
    Likes Received:
    1
    Trophy Points:
    3
    10 minutes ago
     
  9. DrunkenDutchGuy

    DrunkenDutchGuy Member

    Joined:
    Mar 7, 2014
    Messages:
    27
    Likes Received:
    1
    Trophy Points:
    3
    I send evidence of me in emerald rank
     
  10. Soph

    Soph Sr. Mod Staff Member Sr. Moderator

    Joined:
    Jul 4, 2014
    Messages:
    3,522
    Likes Received:
    2,945
    Trophy Points:
    113
    Gender:
    Female
    Location:
    The UK
    You have to be patient. The owners and staff team have lives too, they cannot reply immediately.
     
  11. DrunkenDutchGuy

    DrunkenDutchGuy Member

    Joined:
    Mar 7, 2014
    Messages:
    27
    Likes Received:
    1
    Trophy Points:
    3
    But I got 2 go in like 30 min
     
  12. DrunkenDutchGuy

    DrunkenDutchGuy Member

    Joined:
    Mar 7, 2014
    Messages:
    27
    Likes Received:
    1
    Trophy Points:
    3
    Ehm the problem is still not solved can some mod or admin or owner etc. help me
     
  13. Soph

    Soph Sr. Mod Staff Member Sr. Moderator

    Joined:
    Jul 4, 2014
    Messages:
    3,522
    Likes Received:
    2,945
    Trophy Points:
    113
    Gender:
    Female
    Location:
    The UK
    It's been like 2 hours... Just be patient, they have other things to do.
     
  14. ModernRevolution

    ModernRevolution Member

    Joined:
    Oct 23, 2013
    Messages:
    4,541
    Likes Received:
    1,682
    Trophy Points:
    113
    Occupation:
    qυєєи
    Location:
    ςяαzу ℓαи∂
    10 minutes isn't exactly a long wait. If your rank isn't returned to you within 2 weeks then try again, but please don't spam the support e-mail. You will be answered eventually, just be patient :)
    /thread locked
     
Thread Status:
Not open for further replies.