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Help please

Discussion in 'Bug Reports/Support' started by tazercraftjr, Jul 6, 2016.

  1. tazercraftjr

    tazercraftjr Member

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    Im thinking of upgrading my ig rank from lapis to gold but its saying "You're not allowed to purchase this item." is there anyway to help me?
     
  2. zRinne

    zRinne Mod Staff Member Moderator

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    Have you tried checking if your card has enough balance? If it has went over the limit of how much you can spend in a day or if there's some issue that cancelled your card? (You can call the bank to check)

    Is "You're not allowed to purchase this item." the only thing said?

    (Would like to apologize if I don't reply as I'm about to head to bed but perhaps after clarifying the above questions, someone may know a thing or two)

    Remember not to reveal any card details and make sure you're logging with with the correct IGN and card number.
     
  3. tazercraftjr

    tazercraftjr Member

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    i can't even put the rank upgrade in the cart since it does not allow me to click buy this item or whatever it says
     
  4. tazercraftjr

    tazercraftjr Member

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  5. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    That's strange. Maybe there is a glitch in the system. I recommend emailing them your problem at sales@cubecraft.net for the time being.

    If the problem still persists I'll tag staff. :D
     
  6. tazercraftjr

    tazercraftjr Member

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  7. tazercraftjr

    tazercraftjr Member

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    ya it is strange