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Help me a owner

Discussion in 'Bug Reports/Support' started by ivo, Jun 30, 2016.

  1. ivo

    ivo Member

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    Hello
    Joe say white email
    ''
    Hello ivo ********,

    I've found the issue with your rank. I have executed a reset so that it will set the rank to what it should be, you should see this within 15 minutes.

    Please let me know if that fixed the issue.

    Kind Regards,
    Joe Henry,
    CubeCraft Games Support ''




    But i got now Lapiz rank please fix this (But u need Emarald rank) i got screenshots of the mail
    Thank you
     
  2. zRinne

    zRinne Mod Staff Member Moderator

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    How long has it been?
    You may want to mail them again after it has been 24 hours, perhaps include your transition ID/receipt so it'll be more efficient.
     
  3. ivo

    ivo Member

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    its 3 hours ago
     
  4. zRinne

    zRinne Mod Staff Member Moderator

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    Then you may want to be patient as they have different working hours as well as other emails to go through.
    Give it 24 hours at least.
     
  5. xMegaCoolx

    xMegaCoolx Member

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    The owners try to reply on the e-mails within 24 hours. Just have some patience. ;)
     
  6. ivo

    ivo Member

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    This is the email name
    ''[CubeCraft Games] Pending request closed: I have lost my rank''
     
  7. xMegaCoolx

    xMegaCoolx Member

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    We don't need to know how the email is called. What we only can say is: Be patience, sorry.
     
  8. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    So just email them again at sales@Cubecraft.net. When you email them, they will try to aim for 48 hours.