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Did not get Cubelet

Discussion in 'Bug Reports/Support' started by NoCK Descent, Jun 29, 2016.

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  1. NoCK Descent

    NoCK Descent Member

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    Hello I would like to address the issue with the Cubelet earning system.

    The picture should explain it but if not here is what happened, I finished a game of TD and it said I earned a Cubelet when i tried to redeem it, it said I had none.

    Picture:
    http://imgur.com/KbAfr4W
     
  2. Camezonda

    Camezonda Mod Staff Member Moderator

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    Have you relogged? or restarted your MC?
     
  3. NoCK Descent

    NoCK Descent Member

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    Yes and it does not work :(
     
  4. Camezonda

    Camezonda Mod Staff Member Moderator

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    Sometimes this happens to me, also with the vote system. I normally get it in about a day :)

    I don't get my Cubelet and I'm like "Oh :(" then a day later I find I have one to use and I'm like "When did I get that... oh yeah".
     
  5. NoCK Descent

    NoCK Descent Member

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    I Wish I can get the cubelet since I am new to this server
     
  6. Camezonda

    Camezonda Mod Staff Member Moderator

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    I'm sure that you will get it soon. Wait for a day or 2.
     
  7. NoCK Descent

    NoCK Descent Member

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    Thanks for the help :)
     
  8. Camezonda

    Camezonda Mod Staff Member Moderator

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    No problem. Private message me if you have any more problems with the server or other stuff :)
     
  9. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    Another one with another broken cubelet. The next time it happens record Video Evidence. As it's the best way. Don't upload screenshots of the problem as it won't help.:p If your lucky a staff member might even give you a cubelet personally. :D
     
  10. ShadowArcher1234

    ShadowArcher1234 Member

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    Dude, no need to be so harsh, a screenshot will do fine here, it shows that the game said he got a cubelet, and also showed that it glitched and said he didn't. Video proof isn't always the way to go about things, but I will agree with people when I say that it is sometimes the best way. But next time, please do try and get video proof of things like this, it can help the staff figure out the problem more than a screenshot can. But, with the screenshot you provided, then this is enough to get a starting point on figuring out the problem, so thank you for the bug report, and have a nice day.
     
  11. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    Wait, I was being to harsh.. Welp.. Sorry for that then :oops:

    Well anyways back on topic. If you take the screenshot, it's sort of hard to tell whats going on. The person could've easily got the achievement, got an
    actual cubelet, opened it up, relogged, and then take the screenshot of him/her trying to open up the Cubelet. That's why a video would be the only way on evidence, and not a screenshot. :D
     
  12. ShadowArcher1234

    ShadowArcher1234 Member

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    I understand where you are coming from, but if he/she did relog, then their chat would have been cleared. So this screenshot is viable proof of a glitch, because it shows the chat saying he/she got the cubelet, and him/her not having it.
     
  13. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    Even without the re-log it would be the same problem. When you open up a cubelet, there's no notification that pops up in the chat message. So he/she could've opened it up got the reward, then waited for the whole thing to be back to normal. Than take the screenshot. :D

    But I do believe that they did earn that Cubelet legit.

    Someone else also got that glitch. That thread can be seen HERE

    EDIT: Oh and I forgot to say this: Staff already know about this glitch. :p:D