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They refunded my payment of the rank, but now how I do with the problem of the store? The problem with the store When I try to buy, the page put this

They sent me an email that I had already removed the ban, but even I go in and I'm appears ban HELP ME!!!!!!! Dx

Lo que pasa es que compre rango, bueno mejore de Lapiz a Gold pero cuando quise mejorar de Gold a Diamond me puso un error en la compra y me banearon del servidor, mande mi apelacion y ya me desbanearon, solo que me quitaron mi rango de Gold, aqui tengo las pruebas de que hice la compra y minick...

Just try to make a purchase with a credit card, the card did not have enough money and I could not make the purchase that put me in error, I want to remove my ban. Nick: JeqSk8 Yo solo intente mejorar mi rango en el servidor de Gold a Diamond pero al completar la compra me puso error con la...